FAQ

All orders are processed within 24 hours of receipt. Orders are not processed or shipped from Friday, 2 pm EST through Sunday or on U.S. federal holidays. We ship domestically within the U.S. only and utilize several carriers, including USPS, UPS, and FedEx.  Most orders are shipped via GROUND, unless Express shipping is selected during your order.  You will be able to track your order after submission with an updated shipping status. Shipping fees may vary by the number of items in your order, package weight, and delivery destination.  **The shipment cost estimate tool can give you the average expected shipping cost.

Thank you for shopping at The Heifer's House Designs!  Your satisfaction as our customer is important to us.  We offer a full refund and/or exchanges with an item of equal value within the first 30 days of receipt of your purchase. Depending on your payment method, most returns/refunds can be processed within 48-72 hours.

You will be able to track your order after submission with an updated shipping status.  Should you have questions about shipping status or concerns, please reach out to us immediately via email or chat; or, if you need to reach us after hours, we will respond to your inquiry within 24-48 hours.

Your 100% satisfaction with your purchase is what I aim for; however, I understand if you are not completely satisfied with your order, please contact me so that I can offer multiple options to help achieve that 100% guarantee target.  Keeping our customers happy is the goal!

The Heifer's House, LLC and Heifer's House Designs use the most current online ordering security measures to ensure our customers' confidence in secure and confident online ordering.  As a primary function in our ordering processing, we utilize combined robust data protection (encryption, secure servers, fraud screening) with clear customer communication about data use, payment processing (like SSL/TLS), and order handling (processing times, tracking)

PRIVACY POLICY

We do not sell or share customers' information with 3rd parties; nor do we capture or track user history cookies.